What banking services does Utkarsh Small Finance Bank offer?

Utkarsh Small Finance Bank offers savings accounts, current accounts, fixed deposits, recurring deposits, loans, personal banking, business banking, NRI banking, and digital banking services.

How can I open a savings account with Utkarsh Small Finance Bank?

You can open a savings account through the bank's branch network or digital account opening process, subject to applicable eligibility criteria and KYC requirements.

What documents are required to open a bank account?

Generally, customers need valid identity proof, address proof, PAN or Form 60 where applicable, and other documents as required under regulatory guidelines.

Are deposits with Utkarsh Small Finance Bank safe?

Deposits held with banks are covered under the Deposit Insurance and Credit Guarantee Corporation (DICGC) insurance scheme, subject to applicable terms and limits prescribed by DICGC.

What types of deposit products are available?

Customers can choose from savings accounts, current accounts, fixed deposits (FDs), and recurring deposits (RDs), depending on their financial requirements and eligibility.

How can I apply for a loan?

Customers can apply for eligible loan products through the bank's branches, website, or other approved channels. Loan approval is subject to eligibility criteria, documentation, and credit assessment.

Does Utkarsh Small Finance Bank offer digital banking services?

Yes. Customers can access online banking, mobile banking, fund transfers, bill payments, account management, and other digital banking services.

How can I find the nearest Utkarsh Small Finance Bank branch or ATM?

Customers can use the Branch Locator or ATM Locator available on the bank's website to locate the nearest branch or ATM.

What should I do if my debit card is lost or stolen?

Customers should immediately block the card through customer care, internet banking, mobile banking, or other available channels and request a replacement card if required.

What is KYC and why is it required?

Know Your Customer (KYC) is a regulatory process used by banks to verify customer identity and address details. KYC compliance is mandatory for opening and operating bank accounts as per applicable regulations.

Best Mobile Banking Personal Services | Utkarsh Small Finance Bank

- COVID-19 Precautionary Steps
  
  Considering COVID-19 we have taken precautionary steps demanded by the situation. Our branches will be open, with required hygiene measures and reduced staff.
- Revision in Savings Account Interest Rates
  
  Revision in Savings Account Interest rates effective April 01, 2022
- Customer Compensation and Protection Policy limiting the liability of customers in unauthorized electronic transactions is available under Bank Policies section for perusal of customers.
- Our Avinashi branch located at The Utkarsh BANK Ltd. Shop No 5/215 Rajan Nagar Opp to weekly Market, K K Pudur post Avinashi Taluk, Tirupur - 641654, will be closed w.e.f April 30, 2022. It is being merged with our Tirupur branch.
- Personal Banking
- Corporate Banking

Mobile Banking

Download the U-One (by Utkarsh) Mobile Banking app, today!

With this you can Transfer Funds, access your Bank Account, Enquire and Access your Deposits and Portfolio, open Fixed/Recurring Deposits, Request Cheque Book, Make Bill Payments, apply for IPOs and do a lot more! All this at your convenience – anytime, anywhere, at your fingertips!

Experience the 24*7 banking facility with our U-One (by Utkarsh) Mobile Banking app.

The App is compatible with both Android and iOS operating system.

Get

Rewards

1 reward point on every ₹ 100 spends on debit card

Get

15% discount

1 reward point on every ₹ 100 spends on debit card

Get

Free

Cash withdrawal on Utkarsh Bank ATMs

You can download the U-One (by Utkarsh) Mobile Banking application of Utkarsh SFB from either Google play store or Apple App store. All you need to do is follow the below-mentioned process to download the App:

Go to the Play Store and search for the U-One (by Utkarsh) Mobile application.
Accept the Terms & Conditions and Download the App.
After successful download, open the app on your device.

Steps to Self-Registration:

For New Customer

Step 1: Complete the SIM binding process and necessary permissions process for new customer registration.

Step 2: Click on the “Self-Register” option. It navigates to the next screen.

Step 3: Select among three options Account Number, CIF or Debit Card as per your preference.

Step 4: : Enter the details according to the selected option, accept the “Terms & Condition” and click on the “Submit” button.

Step 5: - Enter the six-digit OTP received on your registered mobile number and click on the “Verify OTP” button.

Step 6: Click on “Confirm & Proceed” after verifying the details.

Step 7: Set your username & password as per the policy highlighted below while generating. Then Click on Submit Button.

Step 8: Select Three security question of your choice and Click on Next.

Step 9: Enter your answer accordingly to the security questions selected.

Step 10: Click on Submit Button.

For Existing Customer

Step 1: Complete the SIM binding process and necessary permissions process for new customer registration.

Step 2: Enter your “Username” and click on the “” button. It redirects to the password change screen. Please use forget user id option in case you have forgot your user id.

Step 3: You can change the password either by using the Customer ID, Account Number and DOB or Debit Card Number, Card PIN and Expiry Date.

Step 4: : Please read and accept the Terms and Conditions and click on the “Submit” button.

Step 5: : An OTP will be send to your registered mobile number. Enter OTP and click on the “Verify OTP” button.

Step 6: Enter your new password & confirm the password.

Step 7: Click on the “Submit” Button.

Password is successfully reset. Now you can login with the username & the updated password.

Steps to Set MPIN:

Step 1: Login to your Mobile Banking. Click on “More” (Three Dots).

Step 2: Enter 4-digit MPIN. Confirm the 4-digit MPIN.

MPIN has been set successfully.

What is Sim Binding?

SIM binding is a security feature available on the U-One (by Utkarsh) Mobile app that allows customers to link their account only to a phone number registered with the Bank. During registration on the Mobile app, the user is asked to verify their SIM by sending SMS from their registered mobile number.

Why we need SIM Binding?

This allows access to the U-One (by Utkarsh) mobile banking application from a trusted device only and makes your app usage safe and secure.

Can I register multiple devices for Utkarsh Small Finance Bank Mobile Banking Application?

The U-One (by Utkarsh) Mobile Banking application will work only on those devices which have SIM/E-SIM of mobile number registered with the Bank.

In what cases do U-One (by Utkarsh) Mobile Banking application ask for SIM Binding?

Mobile application will ask for SIM binding in below mentioned cases:

First time registration
Device changed
Sim is swapped
SIM number is changed, Mobile Number is updated

What are the basics of the SIM binding process as a user I must ensure?

To complete the SIM binding process, users need to ensure that:

Your mobile data/WIFI is turned on
Make sure that Registered Mobile Number is active and has SMS balance
Ensure the correct SIM number is selected before sending SMS
Airplane mode is turned off
You have at least one bar of signal

In case my mobile phone is lost and I no longer have access to my registered mobile number with Utkarsh SFBL, what should I do?

If your mobile phone is lost and you no longer have access to your registered mobile number, immediately contact your telecom service provider and block the SIM card to prevent unauthorized use. Once a replacement SIM is issued, insert it into your mobile handset and complete the registration process to continue using the Bank's services securely.

Is it possible to have SIM binding if the device is having Dual SIM?

Yes. If the device is having Dual SIM, appropriate SIM is to be selected for sending an SMS for SIM Binding process

Explore a host of services offered all at your fingertips with Utkarsh Mobile Banking app.

Accounts and Deposits

Access all your Utkarsh Small Finance Bank Accounts Summary with one single touch, be it your Savings Account, Current Account or Salary Account held with Mobile Banking app. Open Fixed Deposits/Recurring Deposits and many other services.

Fund Transfers

Transfer funds to anyone, anywhere and anytime with the Utkarsh Mobile Banking app.

Open or Create Deposits

Open or Create Fixed Deposits and Recurring Deposits

Card Services

Apply for a New Debit Card, Block and Unblock your Card, generate your Debit Card PIN, and more.

Offers

Get updates on all available offers, right at your fingertips.

Other Services

U-One (by Utkarsh) Mobile Banking app comes with a host of services, which can be availed directly from the app. You can now request for Cheque Book, track your deliverables, Manage Beneficiary, view your personal information and do a lot more.

Technology can also be misused. To ensure a secured Mobile Banking experience, always keep the following do's and don'ts in mind while transacting:

Do's

Protect your phone with a password or fingerprint that is difficult to crack.
Register for SMS alerts to keep track of your banking transactions.
Delete junk and chain messages regularly.
Do not follow any URL in messages that you are not sure about. There may be a chance of getting hacked.
Install an effective mobile anti-malware/anti-virus software on your smartphone and keep it updated.
Maximise the security features by enabling encryption, remote wipe and location tracking on your device.
Turn off wireless device services such as Wi-Fi, Bluetooth and GPS when they are not in used.
Download apps only from official app stores.
Log out from your Mobile Banking as soon as you have completed your transactions.
Be aware of shoulder surfers while typing confidential information on your mobile in public places.
In case you lose your mobile phone, please call our Customer Care team to disable the Utkarsh Mobile application.
While sharing your mobile with someone or during repair always remember to:
1. Clear the browsing history.
2. Clear cache and temporary files stored in the memory, as they may contain your account numbers and other sensitive information.
3. Block your Mobile Banking application by contacting your Bank. You can unblock them when you get the mobile back.

Don'ts

Do not save confidential information such as your Debit/Credit Card numbers, CVV numbers, or PINs on your mobile phone.
Do not enable autofill or save user IDs and passwords for Mobile Banking.
Avoid using unsecured Wi-Fi, public, or shared networks.
Do not use "jailbroken" or "rooted" devices for online banking.
Never disclose personal information or online banking credentials via e-mail or text message, as these can be used for identity theft.

Mobile Banking Safety Tips & Measures

With Mobile Banking, your banking and financial transactions are at your fingertips. Here are some precautions for safe and secure Mobile Banking.

Set up a PIN/password to access the handset menu on your mobile phone
Register for SMS alerts to keep track of your Banking transactions
Delete junk messages and chain messages regularly
Do not follow any URL in a message that you are not sure about
If you have to share your mobile with anyone else or send it for repair/maintenance clear the browsing history, clear cache and temporary files stored in the memory as they may contain your account numbers and other sensitive information. Block your Mobile Banking application by contacting your Bank. You can unblock them when you get the mobile back
Do not save confidential information such as your debit/credit card numbers, CVV numbers, or PINs on your mobile phone
Do not part with confidential information received from your bank on your mobile
Install an effective mobile anti-malware/anti-virus software on your smartphone and keep it updated
Keep your mobile's operating system and application, including the browser, updated with the latest security patches and upgrades
Password-protect your mobile device to protect against unauthorised access. Set up a PIN/password that is difficult to crack
Avoid using the auto-save or auto-fill feature for User IDs and passwords while accessing mobile banking services online.
If possible, maximise the security features by enabling encryption, remote wipe and location tracking on device
Never leave your mobile phone unattended
Switch off wireless services such as Wi‑Fi, Bluetooth, and GPS when not in use. Ensure that Bluetooth is set to non-discoverable mode to minimize security risks
Do not use "jailbroken" or "rooted" devices for online banking. Jailbreaking or rooting a device (the process of breaking into the phone's built-in operating system to control it outside the vendor's original intention) exposes the device to additional malware and gains administrative or privileged access of OS
Only download apps from official app stores such as Apple iTunes, Android Marketplace, Google Play Store, or BlackBerry app World as applicable
Never disclose personal information or online banking credentials via e-mail or text message, as these can be used for identity theft
Log out from online Mobile Banking application as soon as you have completed your transactions. Also make sure you close that window
Be aware of shoulder surfers. Be extra careful while typing confidential information such as your account details and password on your mobile in public places
In case you lose your mobile phone, please call our Customer Care (1800 123 9878) 24*7 to disable the Utkarsh Mobile application

1. Device Compatibility: The Mobile Banking Application is supported on Android 9.0+ and iOS 15.0+ versions of the mobile phones.

2. Beneficiary Details: Certain beneficiaries from previous Internet Banking platform may not be available on the new Internet Banking platform.

3. Historical Documents: TDS Certificates, Interest Certificates, Account Statements and transaction history may not be available on the new platform. Please contact your nearest branch for older records.

4. Sole Proprietor & HUF Customers: Sole Proprietors and HUF customers will now access banking services through the new Retail Internet & Mobile Banking.

5. Login Format for Sole Proprietor & HUF: Sole Proprietors and HUF customers must log in using the format: ORGID_UserID.
Kindly go through these guidelines for accessing the new platform to ensure a seamless banking experience.

FAQs

What is U-One (by Utkarsh) Mobile Banking app? Why should I apply for it?

U-One [by Utkarsh] Mobile Banking allows you to bank anytime, anywhere through your mobile phone. You can access your banking information and make transactions on your Savings Account, Loan Accounts, at absolutely no cost.

Can I avail the U-One (by Utkarsh) Mobile Banking facility?

If you are an Utkarsh Small Finance Bank customer having an Account, Standalone Deposit, Loan Account, you can avail yourself of this Mobile Banking Facility, by registering with us. If not registered, you need to first download the U-One [by Utkarsh] Mobile app from the Google Play Store /Apple App Store and then register yourself through [Self Register] option available on the home page of the app.

What is the U-One (by Utkarsh) Mobile app?

U-One [by Utkarsh]Mobile Banking is an application that can be downloaded and activated on your mobile phone. With the U-One [by Utkarsh] Mobile Banking app you can check your Account Balances, Transfer Funds, Bill Payments and carry out many other banking transactions.

How do I login to U-One (by Utkarsh) Mobile app?

You need to register yourself and create user ID and password to login to the application. If already registered, enter your user ID and password to directly login the application.

How can I subscribe to Utkarsh Small Finance Bank Mobile Banking?

To register for the Mobile Banking, you have to follow the below mentioned process:

Download U-One [by Utkarsh] Mobile Banking app from Google Play Store/Apple App Store.

You can login to Mobile Banking app in 3 ways, by using:

1. User ID and Password

2. MPIN

3. Biometrics [Fingerprint]

How can I generate mPIN for my Mobile Banking?

To generate Mobile Banking mPIN, simply follow these steps:

Step 1: Login to your Mobile Banking. Click on “More” [Three Dots].

Step 2: Enter 4-digit MPIN. Confirm the 4-digit MPIN.

MPIN has been set successfully.

Can I use my Internet Banking user ID and password?

Yes, you can use your Internet Banking user ID and password to login to U-One [by Utkarsh] Mobile application.

Can I use Mobile Banking app, if my mobile number is not registered with Bank?

No. Your mobile number should be registered with the Bank to use Mobile Banking app. You can register your Mobile Number by visiting your nearest Utkarsh Small Finance Bank Branch or at an ATM.

How much time does it take for me to receive an alert after doing a transaction?

Utkarsh Small Finance Bank sends an instant alert on successful completion of the transaction. The exact time for delivery of the alert will depend on the condition of the telecom operator network.

What type of Alerts can I receive from Mobile Banking app?

You can subscribe to Mobile Banking app Mobile alerts, a service that enables you to receive message alerts on particular transactions or events that take place on your Mobile Banking app account. You can subscribe to receive SMS alerts for the following events:

1. Salary credit

2. Account getting debited/credited

3. Fund transfer & bill payments

4. ATM cash withdrawal

5. Transactions made through E-Commerce sites and Point of Sale [POS] terminals.

6. PIN Change, Addition/Deletion of Beneficiary etc.

What are the benefits of U-One (by Utkarsh) Mobile Banking?

U-One [by Utkarsh] Mobile Banking lets you Bank on the move directly through your mobile phone. You can access information and conduct transactions on any of your Utkarsh Small Finance Bank accounts easily.

List of transactions that can be carried out with the U-One [by Utkarsh] Mobile Banking app:

1. Account information

2. Download PDF & excel of account statement.

3. Book Fixed Deposit & Recurring Deposit.

4. Access to loan statements

5. Manage your Debit Card [Block, Change PIN, etc]

6. Ordering cheque books, subscribe for e-statement

7. Bill payments [Electricity, DTH, Mobile Recharge, etc].

8. Apply for IPO

9. Payments, deposits, withdrawals, and transfers - domestic funds transfer

10. Support

11. Tracking your service requests

I have lost my handset on which U-One (by Utkarsh) Mobile application was activated. What should I do to avoid any misuse?

We request you to call our Customer Care number [1800-123-9878] 24×7 [except national holidays] to disable the application for your old device.

I forgot my mPIN. How do I reset it on the U-One (by Utkarsh) Mobile app?

To set the new MPIN, in case you have forgotten your MPIN,

Step 1: Click on the MPIN option on the login page of the Mobile banking application.

Step 2: Click on the “Forgot MPIN”.

Step 3: You have three options to reset your MPIN through “Account Number”, “Customer ID”, and “Debit Card”. Enter the relevant details as per the option selected and click on the “Submit” button.

Step 4: Enter the new 4-digit “MPIN”. Then re-enter and click on the “Submit” button.

You have successfully reset your MPIN.

Are there any charges for using the Mobile App services?

No, Utkarsh Small Finance Bank provides mobile services at zero costs. However, Data/SMS usage charges may be applicable as per your service provider.

I have never used Utkarsh Small Finance Bank's Internet Banking. Can I still use U-One (by Utkarsh) Mobile Banking app?

Yes. But first, you need to install the U-One [by Utkarsh] Mobile Banking application from Google Play Store/Apple App Store and register yourself and generate the user ID and password.

I am an existing Utkarsh user. How will I download/update to the new U-One (by Utkarsh) Mobile app?

You need to visit Google Play store/Apple App Store and search for U-One [by Utkarsh] to download/update the application.

Does the U-One (by Utkarsh) application ask for a user ID & password to login?

Yes. You have 3 options to login to the U-One [by Utkarsh] Mobile app:

1. With your Internet Banking User ID and password

2. With your mPIN

3. With Biometrics [Fingerprint].

Which handsets are compatible for downloading new Mobile app?

Mobile App is compatible on iOS 15+ and Android 9+..

How do I download? U-One (by Utkarsh) Mobile Banking app?

You can download the U-One [by Utkarsh] Mobile Banking app through any of the following channels:

App Stores:

1. If you are using an Android device, you can download the Mobile App from Google Play Store.

2. If you are using an iOS device, you can download the Mobile app from the Apple App Store.

What should I do if I change my mobile number?

Utkarsh SFB's Mobile Banking app requires you to register your mobile number either at ATM, or by visiting any nearest Bank branch.

Where can I read the detailed terms and conditions related to Mobile Banking services?

Detailed terms and conditions related to mobile banking services are available at www.utkarsh.bank

What should I do if I change my mobile device?

In case you want to use the Utkarsh Small Finance Bank Mobile Banking application, you will have to re-download it on your new handset.

What do I do if I lose my mobile phone?

Even if you lose your phone, your account will be safe, as to use this application you need a password.

Is a GPRS connection mandatory?

Yes, without it, you won't be able to download the application.

Is this service available 24x7?

Yes, the service is available round the clock.

How do I make sure no unauthorized payments are made using the U-One (by Utkarsh) Mobile Banking app?

Remember to log out of the application after you have finished using it and don't share your Customer ID and password, MPIN & OTP with anyone.

How much memory space is required to install the Mobile Banking application?

Approximately 16.79 MB is required to install the application.

Can I make payments to new payees?

After adding a new payee, the customer can transfer funds after 30 minutes to Utkarsh customers & after 4 hours to other Bank customers.

How do I log out of U-One (by Utkarsh) Mobile Banking app?

You need to click on the top right corner option [Profile]. Then, click on the Log Out option available at the bottom.

I am still unable to download U-One (by Utkarsh) Mobile Banking?

This may be due to congestion in your service provider's GPRS network. Please try again after some time.

Banking at your fingertips