Utkarsh Small Finance Bank Ltd. is one of India’s fastest growing banks, serving millions of customers across Metro, urban, semi urban, rural, and remote regions. Supported by a strong branch and Micro Banking network, the Bank provides a full range of financial products and services including:

• CASA / BSDBA

• Term Deposits

• Loans (Gold, LAP, Home, Personal, etc.)

• Insurance & Investment Products

• Cards

• Internet and Mobile Banking

• Other Digital and Alternate Delivery Channels

Our secure and scalable technology platform ensures seamless and uninterrupted banking services.

• Clearly defined policies and procedures

• Crisis management and emergency response structures

• Business recovery strategies

• IT disaster recovery processes

• Defined roles and responsibilities across teams

To ensure preparedness, all business units perform a Business Impact Analysis (BIA) to evaluate potential impacts on:

• Customers and service delivery

• Regulatory obligations

• Financial operations

• Reputation and brand value

Based on the BIA, each unit develops and regularly updates its Business Continuity Plan (BCP) to ensure uninterrupted service during crises or operational disruptions.

In the event of a natural calamity, strike, or local branch disruption, customers can continue to access essential banking services through our alternative channels:

• Internet Banking

• Mobile Banking App

• ATMs & Micro ATMs

• Other Digital and Remote Support Platforms

These channels enable customers to perform important transactions without needing to visit a branch.

We are committed to keeping customers informed and supported during any unforeseen incident or service interruption.

For assistance during a crisis or emergency, customers may contact us through:

Official Website: https://www.utkarsh.bank.in