Insurance Benefits

Following insurance coverages are being offered on our Debit Cards (RuPay & Mastercard variants) as Value Added Service:
1. Customer Protection- Zero Liability Coverage
2. Accidental Death & Permanent Disability Coverage
3. Air Accidental Death Coverage
Below are the insurance coverage details on each of the Debit Card variants as mentioned here under:

Card Variant Zero Liability Coverage Accidental Death & Permanent Disability Coverage Air Accidental Death Coverage
RuPay Select Debit Card Upto ₹ 5,00,000* Upto ₹ 10,00,000* Upto ₹ 20,00,000*
Mastercard Platinum Contactless Debit Card Upto ₹ 1,00,000* Upto ₹ 5,00,000* Upto ₹ 10,00,000*
RuPay Platinum Contactless Debit Card Upto ₹ 3,00,000* Upto ₹ 2,00,000* Upto ₹ 10,00,000*
RuPay Platinum Domestic Debit Card Upto ₹ 1,00,000* Upto ₹ 2,00,000* Upto ₹ 5,00,000*
RuPay Classic Contactless Debit Card Upto ₹ 2,00,000* Upto ₹ 1,00,000* Upto ₹ 5,00,000*
Mastercard Gold Contactless Debit Card Upto ₹ 50,000* Upto ₹ 2,00,000* Upto ₹ 2,00,000*
RuPay Classic Domestic Debit Card Upto ₹ 50,000* Upto ₹ 1,00,000* Upto ₹ 2,00,000*
*T&C Apply
Rewards

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Rewards

1 reward point on every 100 spends on debit card

15% discount

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15% discount

1 reward point on every 100 spends on debit card

Free

Get

Free

Cash withdrawal on Utkarsh Bank ATMs

Terms and Conditions to avail Insurance Coverage on Utkarsh SFB Debit Cards.


  • • Minimum 1 successful transaction at ATM/POS/E-com channel in last 180 days prior to the date of disputed transaction in case of Zero Liability coverage amount for all RuPay & Mastercard variant
  • • Minimum 1 successful transaction at POS/E-com channel in the last 30 days from the date of accident for RuPay Platinum Domestic & Contactless Debit Card and RuPay Select Debit Card on Accidental Death & Permanent Disability coverage. ATM transactions will be excluded from the eligibility criteria.
  • • Minimum 1 successful transaction at POS/E-com channel in the last 90 days from the date of accident for RuPay Classic Domes. & Cont. & Mastercard Gold & Platinum Debit Cards on Accidental Death & Permanent Disability coverage. ATM transactions will be excluded from the eligibility criteria.
  • • Minimum 1 successful transaction at POS/E-com channel in the last 90 days from the date of accident for all RuPay & Mastercard Debit Cards on Air Accidental Death coverage. ATM transactions will be excluded from the eligibility criteria.
  • • Suspended, Blocked or Closed Account shall not be covered, and no claim will be settled in such cases.
  • • Insurance coverage is applicable Worldwide.
  • • Nominee for Debit Card insurance Coverage will be same as the nominee registered in the linked Savings/Current Account.
  • • In case of multiple accounts, Cardholders will be eligible for claim on only one eligible Card per Cardholder or per Customer, even if multiple Cards are held by cardholder of Utkarsh Small Finance Bank. The choice of the Card for the claim would rest with the nominee/ claimant.
  • • In case there is more than one nominee for a death claim, claim amount will be given to one nominee as declared by the Bank basis submission of No Objection Certificate (NOC) from other nominee(s)and an affidavit stating the name of all nominees.
  • • In the absence of a nominee, the claim amount will be credited to the member declared by the bank basis succession certificate submitted by the claimant.
  • • In cases where the nominee's name is not available but the Savings/ current Account in which the Debit Card is issued, is a joint account, the claim amount will be credited to the member declared by the bank basis succession certificate submitted by the claimant.

Exclusions:
As per Personal & Air Accident Insurance Policy, more specifically, no claim would be payable in case of suicide, Intentional self-injury, murder accident occurring while under influence of liquor or drugs, resulting from childbirth or pregnancy etc.

Customers can reach out to below Insurance provider for claim process & details.

  • 1. Customer Protection- Zero Liability Coverage- The Oriental Insurance Co. Ltd.-All RuPay & Mastercard variants.
  • 2. Accidental Death & Permanent Disability Coverage-
  • a. The New India Assurance Co. Ltd.(as an Insurance Partner with NPCI)- RuPay Platinum(Domestic & Contactless) & Select Debit Cards
  • b. The Oriental Insurance Co. Ltd.- RuPay Classic Domestic & Contactless, Mastercard Gold & Platinum Debit Cards.
  • 3: Air Accidental Death Coverage- The Oriental Insurance Co. Ltd- AllUtkarsh SFB Debit Card variants.
Sr. No. Scope of Work SPOC Level Name Designation E-mail ID Mobile Number
1 Policy Servicing 1st Ms. Vijayshree Deputy Manager vijayshree.shirodkar@orientalinsurance.co.in 022 4022 1282
2 Claims Servicing 1st Claims Manager 130012@orientalinsurance.co.in 4159 19/20
3 Key Account Manager Final Escalation Ms. Kitty Singla Manager kitty.singla@orientalinsurance.co.in 022 4022 1282
4 General Queries / Escalation Matrix First Query Ms. Beena Khule Assistant Manager rupay@newindia.co.in -
5 Escalation 1 Mr. Ravi Dabhade Assistant Manager ravi.dabhade@newindia.co.in -
6 Escalation 2 Mr. Akshay Patil Senior Business Manager akshay.patil@newindia.co.in -
7 Escalation 3 Mr. Jeevan Bhosale Regional Manager jeevan.bhosale@newindia.co.in -

Card Issuer Bank: Utkarsh Small Finance Bank Ltd.

To avail insurance coverage benefits, customers may contact their nearest branch or reach out to the toll-free numbers provided below.

Extension Type Email ID Contact Number
Landline customercare@utkarsh.bank.in 0542-6134000
0542-6135000
Toll Free customercare@utkarsh.bank.in 1800 123 9878 (Service)
1800 208 1788 (Service)

For submission of insurance claim documents, customers are required to visit their nearest Utkarsh SFBL branch and provide the requisite documents. After verification and investigation, the claim documents will be forwarded to the address mentioned below for further processing.:


Anand Rathi Insurance Broker Limited
Regent Chambers, 10th Floor,
Jamnalal Bajaj Marg,
Nariman Point, Mumbai - 400021, India


For Claims and Documentation process, please refer “Forms section” of our website www.utkarsh.bank.in

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